Frequently Asked Questions (FAQs)






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Frequently Asked Questions (FAQs)

Q. What is the HP Supplier Portal?
A. The HP Supplier Portal is HP's single point of entry for HP suppliers, business partners and vendors to access HP content, services, applications, tools, and web sites for Business partner collaboration.

Q. Who can access it?
A. Anyone who has access to the public Internet can access the HP Supplier portal public pages. Users can learn more about the portal and read HP unrestricted information. However, the real value of the portal is contained within the secured pages. To access services with information classified as HP Confidential, a Business Partner Internet Authentication (BPIA) agreement with HP is needed. Individuals with the company may then obtain an HP owned digital certificate from their internal approvers, per the HP Delegated Administration model of user management, to access the Supplier Portal. Alternately, the portal offers the ability to register and sign-in to such secure pages using email address and password.

Q. How do I become an approved vendor or supplier for HP?
A. To submit your information as a potential new supplier for HP, please refer to HPs Supplier Inquiry Portal, located at: https://h41268.www4.hp.com/live/index.aspx?qid=7224


The HP Supplier Portal provides access to secure content/services protected by two independent authentication models. Unregistered users are welcome to browse the non-secured pages of the HP Supplier Portal. These public resources are provided to enable our current and future HP business partners to access non-restricted and non-confidential HP information that is relevant to doing business with HP.  Please ask your HP sponsor which supplier applications you need to and this will determine the type of authentication you need to apply for below.

Q. What are Class B and Class C services?
A. Class B services (digital certificate protected services) correspond to services containing information classified as HP Confidential. These services reside on a higher security layer that can only be accessed using a BPIA digital certificate. To obtain the BPIA digital certificate, your company must sign a legal agreement with HP.
Class C services (password protected services) correspond to services containing information classified as HP Restricted or HP Private. These services reside on a lower security layer that can be accessed using an email address and password. To obtain the password, users are required to sign a separate CDA/NDA and fill a registration form.

Q. How do I register for Class B (digital certificate) services?
A. To sign up for a Class B service, your company will need to sign a BPIA legal agreement with HP. To find out if your company has established BPIA with HP, please contact the person in charge in your company. Alternatively, you can contact the HP Supplier Portal support team by clicking the Support/Feedback button on the left navigation and choose "Other" under Specific Application and provide as much detail under Problem description. The BPIA Legal Agreement and associated BPIA FAQs are available via the following link: BPIA web site
After you are granted access to the application or content, click the "Sign In with Digital Certificate" button on the left navigation. After login, the service link will be displayed in the Supplier Portal secure home left navigation.

Q. How do I register for the Class C (email address and password) services?
A. To sign up for a Class C service, see the 'Request Access to HP Services' link in the Supplier Portal left navigation.

Q. If I am a Class C user, can I also access Class B services?
A. You cannot access Class B services from the Class C secure area. Class B services are classified as HP confidential which requires higher security than Class C services. To access Class B services your company will need to sign a BPIA legal agreement with HP.
If your company signs the BPIA legal agreement and you are granted access to the Class B secure area, all the services that apply to you (Class B and Class C) will be displayed in the Class B secure home left navigation.

Q. The person who used to access the application on Supplier Portal has left. How do we get a new person access?
A. If you know the HP Sponsor for the application, contact them directly. You can find information on how to request access to certain class B/C applications by visiting the 'Request Access to HP Services' link located in the Supplier Portal (left hand side). You can also submit an inquiry through the 'Support/Feedback' link located in the Supplier Portal left navigation.
NOTE: If that person was the ONLY person who had the BPIA approver certificate, then go to the BPIA Approver Operations for more information at: BPIA web site


Digital certificate protected services correspond to services with a Class B authentication model. Services under this model are HP Confidential and can only be accessed using a BPIA digital certificate (or digital badge for HP employees). This means that your company will need to sign a BPIA legal agreement with HP. Once you have a digital certificate you can also get access to Class C services if you explicitly request the service and are granted authorization from the HP service owner.
To find out if your company has established BPIA with HP, please contact the person in charge in your company. Alternatively, you can contact the HP Supplier Portal support team by clicking the Support/Feedback button on the left navigation and choose "Other" under Specific Application and provide as much detail under Problem description.
The BPIA Legal Agreement and associated BPIA FAQs are available via the following link: BPIA Business Partner Enrollment web site


Q. How do I request access to specific applications within the Supplier Portal?
A. Click on the 'Request Access' link in the Supplier Portal left navigation.

Q. When trying to download a certain document, the IE/browser returns "Page not Found"?
A. Check your IE/browser settings using the document below. Contact your HP Sponsor or specific application team. You can also ask the application team for help using the 'Support/Feedback' link at the bottom of each page. SP & IE Settings