Contact AP CRC






Email Address

Password


Reset/unlock your password here







Content starts here

AP Contacts

Accounts Payable

Service Description:
Accounts Payable are amounts due to vendors or suppliers arising from the purchase of merchandise, materials, supplies, or services.
The Customer Response Center (CRC) provides query responses to customers by way of tools, training and technology related to goods and services purchased by HP.

1.1 Customer should provide the below information while looking for invoice payment status.
•Invoice number
•PO number
•Complete amount
•Invoice copy
•Invoice submission information
•If submitted through postal , should confirm the postal address
•If submitted through courier, should provide CRC as What is the courier name/date/to which address invoice been couriered and courier tracking number
•If submitted through Ob10 should provide CRC the 15 digit ob10 tracking number and submission date.

1.2 Customer looking for remittance information should provide the below information to Customer Response center:
•Payment received date and complete company name.
•Soft copy of the bank advice.
•Previously paid invoice number or PO number or vendor number.
•Region or bill to name if aware.

1.3 Customer should provide the below information if looking for audit balance confirmation from CRC:
•Audit balance request letterhead
•Bill to name
•Vendor number or previously paid invoice number or Po number.
•Date from when the vendor account has to be audited.

1.4 Customer should provide the below information if there is a change in their company name due to acquisitions or mergers:
•Vendor number or previously paid invoice number or PO number to update information to the correct vendor number.
•If more than one vendor number of their company shares the same bank detail then the reason as why they share the bank detail has to be provided.
•Change information should be provided in an non-editable format.
•VAT ID or registration ID.

1.5 Customer want the bank address or bank account number/swift number/bank key or currency to be updated from the existing one:
•Vendor number or previously paid invoice number or PO number to update the information to the correct vendor number and to which region.
•If more than one vendor number of their company shares the same bank detail then the reason as why they share the bank detail has to be provided..
•Change information should be provided in an non-editable format.

1.6 If payment has to be stopped and reissued then customer Should provide their correct address to where the payment should be reissued and if bank transfer then the bank information:
•If there is no change then should confirm on the current information.

1.7 If customer has refunded the overpaid amount to HP then the below information has to be provided:
•Bank account reference number and date as when the payment been refunded to HP

1.8 Customer should provide the below information if looking for statement of account update:
•Invoice number
•PO number
•Amount
•Mode of submission: postal, courier or ob10 and submission tracking number, date and to which address invoice been couriered
•Company name.



Email

Region Service Central Countries Remarks
Asia Pacific














Service Central for Employees















Service Central for Vendors
China, Taiwan, Hong Kong and Thailand
Japan
Korea
Australia, New Zealand, Malaysia, Singapore, Philippines , Indonesia
India
North America Canada
United States
Latin America Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru, Puerto Rico, Venezuela
Europe Netherlands (POs starting with SB, 67, 4 or non-PO)
Netherlands (POs starting with DH) Select country - United Kingdom
Sweden
Finland
Germany (POs starting with SB, 67, 4 or non-PO)
Germany(POs starting with PC) Select country - United Kingdom
Denmark
Norway
Italy
Czech Republic
Portugal
Spain
Belgium
Luxembourg
Switzerland; International Sarl (POs starting with SB, 67, 4 or non-PO)
Switzerland (POs starting with 66) Select country - United Kingdom
Austria
France (POs starting with SB, 67, 4 or non-PO)
France (POs starting with 63, 69, 72, 73) Select country - United Kingdom
United Kingdom & Ireland (POs starting with SBE or non-PO)
Select country - United Kingdom
United Kingdom & Ireland (POs starting with 67)
United Kingdom & Ireland (EDS POs)
Hungary – (POs starting with ER) Select country - United Kingdom
Hungary - Remaining invoices
Africa/Middle East Egypt
Algeria
Nigeria
Morocco
Saudi Arabia
United Arab Emirates (UAE)
South Africa (HP POs)
South Africa (EDS POs)
Dubai
Israel APNI (IL00, IL10, IL30, IL40) & EDS:
isr.ap.crc@hp.com

AP direct (IL30 only):
israeli.ap.direct@hp.com

OMS (IL97):
O.M.S@hp.com

HP Indigo (IL20):
finance.hpisrael@hp.com


Telephone Numbers

From USA:

         
Telephone Number +1 404 736 1004
Toll Free Telephone Number +1 800 325 5372

From other countries:

Dial your local AT&T number listed here in “AT&T Direct Code” column: http://www.business.att.com/bt/access.jsp
Once connected, dial: 800 325 5372